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Privacy Policy ​

Last updated: 3rd January 2026

 

Turtle Talk (“us”, “we”, or “our”) operate turtletalk.co.uk the “Site”, and we are committed to protecting the privacy and security of our users and visitors' personal information. This Privacy Policy explains how I collect, use, and protect your personal information. Our privacy procedures have been implemented to comply with the privacy legislation of The United Kingdom. 

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1. Who I Am ​

I operate as a sole trader offering online English as a Second Language (ESL) group lessons to international students. 

Name: Sophie Lockley trading as Turtle Talk ​

Email: info@turtletalk.co.uk

Address:  ​34-35 Butcher Row, Shrewsbury, SY1 1UW

If you have any questions about this policy or how your data is used, you can contact me using the details above. 

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2. What Information I Collect ​

I may collect and store the following personal information: ​

  • Name 

  • Nationality 

  • Email address and other contact details 

  • Information provided when you sign up for lessons or contact me 

  • Lesson-related information, such as attendance or participation ​

I do not intentionally collect sensitive personal data. 

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3. How I Use Your Information ​

Your personal information is used only for legitimate business purposes, including: ​

  • Managing lesson bookings and group classes 

  • Communicating with you about lessons, schedules, or changes 

  • Delivering online English language tuition 

  • Maintaining basic business and administrative records ​

Your data will only be used for the purpose for which it was collected. 

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4. Legal Basis for Processing ​

I process personal data under one or more of the following legal bases: ​

  • Your consent 

  • Performance of a contract (providing English lessons) 

  • Legal or administrative obligations 

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5. Online Lessons (Zoom) ​

Online lessons are delivered using Zoom. ​

When you attend a Zoom lesson, Zoom may process personal data such as your name, email address, and technical information (for example, IP address or device data). Zoom acts as a third-party data processor and handles data according to its own privacy policy. I recommend reviewing Zoom’s privacy policy for more information. ​

I do not record lessons nor is it permitted for students to record lessons.

 

6. Payments ​

Payments are accepted via: 

  • Stripe (online card payments) 

  • Bank transfer ​

When you pay via Stripe, your payment details are processed securely by Stripe. I do not store or have access to your full card details. Stripe processes your data according to its own privacy policy. 

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For bank transfers, I will receive basic payment information such as your name, bank details, and payment reference, which are used only for accounting and record-keeping purposes. 

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7. How Your Data Is Stored ​

Your data is stored securely using reasonable technical and organisational measures. This may include: ​

  • Password-protected devices 

  • Secure email and cloud services 

  • Trusted third-party platforms used for teaching and payments ​

I take reasonable steps to protect your data from loss, misuse, unauthorised access, or disclosure. 

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8. Sharing Your Data ​

I do not sell or rent your personal data. ​

Your information may be shared only with trusted third parties where necessary to run my business, including: 

  • Zoom (for online lessons) 

  • Stripe (for payment processing) 

  • Legal or regulatory authorities if required by law ​

All third parties are expected to handle your data responsibly. 

 

9. International Students ​

As I teach international students online, your personal data may be accessed or processed outside your country of residence. Reasonable steps are taken to ensure your data is protected in line with applicable data protection laws. 

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10. Data Retention ​

I keep personal data only for as long as necessary to provide my services and meet legal or accounting obligations. When data is no longer required, it is securely deleted. 

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11. Your Rights ​

Depending on your location, you may have the right to: ​

  • Access the personal data I hold about you 

  • Request correction of inaccurate data 

  • Request deletion of your data 

  • Withdraw consent at any time 

  • Object to or restrict certain processing ​

To exercise these rights, please contact me using the details above. 

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12. Cookies ​

This website may use basic cookies to ensure it functions properly. Cookies do not collect personal information unless you choose to provide it. Read more about our Cookies Policy here. 

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13. Changes to This Policy ​

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated date. 

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